Refund policy

WHAT IS ENZOMAR'S RETURN POLICY?

If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable. Last chance or Clearance items are final sale and cannot be returned or exchanged. ENZOMAR Gift Cards or E-Gift Cards are non-returnable.

Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.

EXCEPTION: Online purchases using Klarna is not allowed to be returned in-store and must follow the returns by mail option.

Returns by mail:
a. Fill out the return form provided in the original package and indicate the item number, quantity, and reason code.
b. Place merchandise and return form in the package.
c. Attach the prepaid return label to the outside of the package and secure package for mailing.
d. Drop off package at your nearest UPS Store, UPS Authorized Shipping Outlet or UPS Customer Center. You will NOT be charged for return shipping.
e. If you choose to use your own preferred method of shipping, use one that can be tracked and insured. Enzomarcannot reimburse the cost of shipping using this method. Address for returns should be mailed to:
EGEMFOR LLC
5550 GLADES RD STE 500 # 1041
BOCA RATON FL 33431-7277
f. All returns will be credited back to the original form of payment (excludes original shipping cost)
g. Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your payment method.
h. If you cannot locate the return form or prepaid label, please contact the Enzomar Customer Care Center for further assistance.