ENZOMAR Return & Refund Policy
Effective date: November 5, 2026
Made-to-Order & Personalized Jewelry
At Enzomar, our jewelry is handcrafted and made to order according to each customer's selected options and personalization details.
Because these pieces are created specifically for you, we do not accept returns or exchanges for changes of mind, incorrect personalization details provided by the customer, or other customer-related reasons.
Please review your personalization details, initials, names, sizes, and other selections carefully before placing your order.
Defective, Damaged, or Incorrect Items – 14-Day Reporting Period
If your jewelry arrives defective, damaged, or different from the specifications confirmed in your order, please contact us within 14 calendar days of delivery.
Include your order number, a description of the issue, and clear photographs so our team can review your request. You may contact us through our Contact Us page or at sales@egemfor.com.
We will review the issue and provide an appropriate resolution, which may include repair, replacement, or a refund, depending on the circumstances and applicable law.
This 14-day reporting period does not limit or exclude any non-waivable rights or remedies provided by applicable consumer protection laws.
Return Shipping Labels & Fees
All returns must be reviewed and authorized by Enzomar before being shipped.
For approved returns, Enzomar will provide a tracked return shipping label and instructions. Customers must use the provided label.
A standard return shipping fee of $29.90 applies to eligible customer-paid returns. This fee will be disclosed before the return is authorized and may be deducted from the agreed refund or buyback payment where permitted by law.
If a return is required because of a confirmed manufacturing defect, damage, or an error on our part, Enzomar will cover reasonable return shipping costs in accordance with applicable law.
For valuable jewelry, appropriate shipping protection and available insurance options will be evaluated when arranging the return.
Nothing in this policy limits non-waivable consumer rights.
Customer-Provided Personalization Errors
We are not responsible for errors resulting from incorrect names, initials, dates, sizes, or other personalization information submitted or confirmed by the customer.
Returns for these reasons are not accepted unless required by applicable law.
Optional Gold Scrap Buyback
If you wish to return a correctly made personalized jewelry item for reasons unrelated to a product defect, we may, at our sole discretion, offer to purchase the item's recoverable gold content at its applicable scrap value.
This is an optional buyback arrangement, not a standard return or refund entitlement.
The proposed buyback amount will be calculated based on the item's eligible gold content, purity, and the scrap valuation available at the time of assessment.
We will communicate the proposed amount and any applicable deductions in writing before you decide whether to proceed.
If you accept the offer, we will provide return instructions and issue the agreed payment after the item has been received, inspected, and verified.
Any return shipping costs associated with an optional buyback are the customer's responsibility.
This optional buyback does not limit any rights or remedies available for defective or incorrectly supplied products.
Your Legal Rights
Nothing in this policy limits or excludes any non-waivable consumer rights or remedies provided by applicable law.
Contact
EGEMFOR LLC d/b/a ENZOMAR
5550 Glades Rd, Ste 500 #1041
Boca Raton, FL 33431, United States
Email: sales@egemfor.com